Billing Cycle and Recurring Payments

Your website care plan runs on a simple monthly billing schedule that always begins on the first of the month. This article explains how recurring payments work, how your start date is handled, and what to expect with renewals and payment confirmations.

Monthly Billing Cycle

All care plan payments are billed on the first day of each month.

If your free month or project launch happens mid-month, I’ll cover the short interim period so that your official billing starts fresh on the first of the following month. This keeps your payments consistent and predictable no matter when your website launches.

Example:

If your site launches on April 10, your first paid billing cycle will begin on May 1.

You’ll then be billed automatically on the first of each month going forward as long as your plan stays active.

Recurring Payments

Payments are set up through Dubsado using recurring invoices with autopay enabled.

• You’ll receive a confirmation email each time your payment is processed successfully.

• If your payment fails or your card or ACH account needs updating, you’ll receive a notification.

• As long as your payment method remains valid and your plan is active, your coverage will continue without interruption.

All recurring invoices are securely managed via Dubsado, where you can view your payment history, receipts, and plan details whenever you like.

Changing or Updating Payment Methods

If you ever need to update your payment method (ACH account), follow these steps:

1. Open your most recent recurring invoice in Dubsado.

2. Click “Manage Autopay” or “Update Payment Method.”

3. Enter your new ACH account details and save.

If you don’t see those options or if something isn’t updating correctly, just reach out to me via your Client Portal and I’ll send you a secure link to update your payment information.

Failed Payments or Expired Payment Method

If a payment fails, for instance if your ACH account details have changed or funds are unavailable, you will get an email alert. Once you update your payment method, your plan will reactivate immediately. No hidden fees or penalties beyond what’s been agreed.

If a payment remains unpaid for several days, maintenance and support services may be temporarily paused until the account is brought current. Your website will remain live, but edits, updates, backups and reporting may be suspended until payment is caught up.

In Summary

• All billing cycles start on the first of each month.

• Automatic recurring payments via Dubsado with autopay enabled (ACH only).

• Email confirmations for every successful payment.

• Secure and easy options to update your payment method via Dubsado invoice.

• No surprise charges or mid-month billing confusion.

• Coverage starts fresh on the first of the month after your free period ends.

Your billing schedule is designed to be simple, predictable and reliable. You’ll always know when your payment is due, and your website will continue running smoothly every month without you having to lift a finger.