Failed Payment Policy and Next Steps

Your website care plan runs on a consistent monthly billing cycle that starts on the first of each month. This article explains what happens if a payment fails or is delayed, how late fees are handled, and what occurs if a payment remains unpaid for an extended period.

Payment Due Dates

All care plan payments are due on the first day of each month.

Payments are automatically processed through ACH autopay in Dubsado, so in most cases you don’t need to take any action, your plan will renew automatically on the first.

If you prefer to pay manually, please make sure payment is submitted by the first to avoid any delay or late fee.

Late Fees

If payment is not received within 7 days of the due date, a $25 late fee will be added to the outstanding balance.

Failed or Returned Payments

If an ACH payment fails (for example, if your account information changes or there are insufficient funds), Dubsado will automatically send you an email notification.

Once the issue is fixed and your payment goes through, your plan will reactivate immediately.

If the payment fails multiple times or remains unpaid after 7 days, the $25 late fee will apply and services may be paused until the account is brought current.

If You Expect a Delay

If you anticipate a delay in payment for any reason, please reach out through your Client Portal or reply to your latest invoice email as soon as possible.

I completely understand that things can come up. As long as you communicate early, we can usually make a short-term accommodation and keep your coverage active while you resolve the payment issue.

Service Suspension

If payment remains unpaid after the 7-day grace period and no communication has been made, your website maintenance and support services may be temporarily paused until the balance is paid in full.

Your website will remain live, but all services, including backups, updates, reports, and support requests, will be on hold until payment is received.

Once your account is current, everything will resume immediately.

Nonpayment and Contract Termination

If a payment remains unpaid for 30 days or longer and there has been no communication, your account will be considered in breach of contract.

At that point:

• Your agreement will be terminated.

• All hosting, maintenance, and support services will end.

• Any unpaid balance, including the minimum build cost stated in your agreement, will become immediately due.

Access to hosting and project files will be suspended until payment is made in full.

This policy ensures that billing and service remain fair and consistent while protecting both your website’s security and my ongoing commitments to active clients.

In Summary

• Payments are due on the first of each month

• 15-day grace period before late fees are applied

• 2% late fee for unpaid balances after 15 days

• ACH autopay reminders and failure alerts via Dubsado

• Immediate resumption of service once payment is made

• Account termination after 30 days of nonpayment and no communication

• Flexible accommodations if you reach out ahead of time

The goal is always to keep your website running smoothly, not to penalize. Communication is key, if you ever expect a delay, just reach out early and we’ll find a solution together.